BY PLACING YOUR ORDER/RESERVATION DEPOSIT, THIS MEANS THAT YOU HAVE ACCEPTED THE TERMS AND CONDITIONS OF PURPLEKNOT FLOWER PRESERVATION. FLOWERS ARE ACCEPTED FOR THE PURPOSE OF PRESERVATION AND ITS FRAMING.
It is the COMPANY’s (PURPLEKNOT Flower Preservation) commitment to provide the best flower preservation to its CLIENT. Placement of order/deposit means that you are giving your consent to PURPLEKNOT Flower Preservation to provide its services using their best assessment and discretion according to your frame selection and verbal or written direction. Flower Preservation is an art in itself. Unless specific instructions were provided by the CLIENT, you are giving PURPLEKNOT Flower Preservation to have the freedom to make decisions in terms of design on your behalf. The COMPANY reserves the right to decide what it deems appropriate for the flowers on hand and frame selected. Once preservation is done completely and sealed in the frame, any changes or alterations requested by the CLIENT may have a direct impact on the quality of the flowers and may be charged accordingly for labor, materials and delivery. The COMPANY provides the CLIENT 12 DAYS POST DELIVERY to raise any concern and the above ruling would apply should there be changes desired by the CLIENT. Beyond the allotted grace period, PURPLEKNOT Flower Preservation will not be liable anymore for any concerns or issues that the CLIENT may have to the services provided.
Prices are determined at the time of order and, prior to payment of the deposit, are subject to change without notice. Payments are to be made to the Company without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement. Full payment of the services will be based to the package selected by the Client.
i. A deposit of Php 4,000.00 must be paid upon pick-up of the flowers. Pick-up of flowers is stated according to the package selected by the Client. Location points are identified and additional charges will be incurred if the Client prefers pickup other than those identified by the COMPANY.
ii. Services are limited within Metro Manila only. For provincial clients, we can negotiate pickup and delivery in certain areas in the Metro that may incur additional charges. Kindly contact us for any queries.
iii. Where services are rendered taking into primary consideration the condition of the flowers upon pick-up. PURPLEKNOT Flower Preservation has the authority to decline offering of services if the flowers are not in good condition. Once PURPLEKNOT has decided to render the service, any preferred arrangement of the flower is consulted with the customer accordingly. Wedding Invitation and a picture may be included in the arrangement of the frame. Other memorabilia may be included and if the COMPANY sees that it would not fit the standard 12x15 size of the frame, additional charges will be applied accordingly.
iv. The balance payment of the agreed price must be paid in full upon delivery of the preserved flowers. Delivery points are identified and if the Client prefers other locations other than those stipulated by the Company, additional charges will be incurred.
v. Deposit/Reservation fee are non-refundable.
The age and condition of the flowers upon pick-up will have a direct impact to the quality of the flowers post preservation. PURPLEKNOT Flower Preservation cannot be held liable for any damages to the flowers prior to the arrival to our store. Color change is to be expected as this is a natural reaction to the chemicals infused. Generally, white flowers turns cream, red becomes maroon/burgundy, light colored petals turns a shade darker. Blue, lavender and yellow flowers usually retain its hue. The COMPANY may apply color enhancements post treatment. However, the COMPANY cannot guarantee that the shades of the original bouquet will match that of the preserved one even after the color-enhancement. Furthermore, your flowers may take on an antique appearance, especially white flowers, over the years.
The CLIENT must, within 15 days of being notified of their availability, collect or accept delivery of the Finished Product and pay the balance of the invoice price. Delivery locations are identified in the website. If the CLIENT prefers delivery outside those stipulated, additional charges will be applied.
If the CLIENT fails to collect the Finished Product or accept delivery within 21 DAYS of being notified of their availability, the Finished Product becomes the property of Purpleknot Flower Preservation and will be given the right to use it to whatever purpose it desires.
The Preserved Flowers are entirely at the risk of the CLIENT from the moment of delivery to the CLIENT’s point of delivery or on collection. Any negligence or mishandling of the Preserved flowers after the delivery and payment is entirely the CLIENT’s responsibility. Proper guidelines in handling of the Preserved flowers will be communicated to the CLIENT upon delivery.
E. PURPLEKNOT Flower Preservation will ensure customer satisfaction and will take all reasonable steps to adhere to its commitment. The long term condition of the flowers depends on many factors beyond our control. Purpleknot Flower Preservation is not responsible for and cannot repair flowers that may have been infected by insects or molds. No refund or returns shall be acknowledged for any reason.